Your privacy and QUID

We are committed to providing online services that respect and protect the privacy of our merchants and users. All personal information we collect is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What personal information do we collect?

We collect information about you both automatically during your visit to the website and through requesting specific information during the signup and use of the website and payment service.

Automatically collected information

During your website visit we may collect information about which website pages you view, how you interact with those pages, and the details of any software errors that occur during your visit to the website. The collected information can include, but is not limited to:

  • the Internet Protocol (IP) address of the Internet connection used to access the website,
  • the name and version of the web browser used to access the website,
  • the name and version of the device operating system used to access the website,
  • the referring address of any links you followed to access the website,
  • the addresses of any pages that you visit on the website.

While individually the information above cannot be used to identify you, it can, in conjunction with other information such as date and time of the website visit, be used to identify with a high degree of certainty that an individual person did visit the website. As such, we treat this information in the same manner in which personal information is handled.

Information provided by you

When you sign up for the QUID service we will ask you to provide only the personal information we require to provide the service to you. For all users of the QUID service this includes:

  • name,
  • email address,
  • payment card information, and
  • country of residence.

For merchants using the QUID service we additionally require:

  • business name and website,
  • business registration number and registration documents for merchants signing up as a business,
  • legal name and tax ID number (SIN or SSN) for merchants signing up as an individual,
  • date of birth,
  • address and telephone number,
  • government-issued personal identification documents,
  • proof of address documentation (such as a recent utility bill, pay stub, lease agreement, etc.), and
  • bank account information.

Optionally, you may provide us with your email address or other contact information to enquire about the QUID service or to contact QUID personnel for support with the website or service.

Why we collect personal information

We collect personal information in order to:

  • provide you with the QUID service,
  • comply with financial regulations and practices,
  • help us understand how the service is used,
  • improve the delivery of the service, and
  • market the service to you.

Cookies, website analytics, and tracking

We use cookies, website analytics, and tracking technologies to support the delivery and improvement of the QUID website and service.


A cookie is a small piece of data sent from a website and stored on your device and can be accessed by the website during your interactions with the site. We use first-party cookies (set and accessed by software on our website) and third-party cookies (set and accessed by software of third-party services that we use to provide the website services) to store information used in the delivery of the service during your current or subsequent visits. Cookies are often used in the collection of website analytics, to store application preferences, and to manage your session if you are logged in.

Website analytics

Website analytics is the collection, reporting, and analysis of data generated when users visit and interact with the website. We use Google Analytics to help us understand the use, performance, and effectiveness of our website.


We use online advertising to market our services to prospective customers. We use tracking to determine the effectiveness of these ads. We use Google Ads and LinkedIn Ads.

Who sees your personal information?

Your personal information is accessible only by QUID and authorized third-party personnel that have a legitimate business need to see such information in order to provide you with the service. We do not, and will not, share your information with anyone else. We may disclose your information in response to legitimate law enforcement requests or where required by applicable laws, court orders, or government regulations.

Paying with QUID

When you complete a purchase using the QUID service, we provide the merchant with a unique, randomly-generated user ID that identifies you within the merchant’s systems. This user ID created for you is shared with only one merchant and each merchant will be given a different unique, randomly-generated user ID associated with your QUID account.

Selling with QUID

When you apply to accept QUID payments as a merchant you provide the legal name of the individual or business. Once your merchant account is live, this name will be shared with users that have completed payments on your website using the QUID service. We may also include your business name or website address to promote your use of the QUID service to current and prospective QUID users.

How we protect your personal information

Information security

Information security is a requirement of an effective privacy program. We take all reasonable steps to protect our systems and information. These include encrypting all traffic between your browser and our servers, securing our server network environment, employing network filtering and monitoring, encrypting all stored personal information, requiring multiple forms of authentication for employee access to all of our systems, encrypting all system credentials used in our environment, and maintaining strict separation between our test and production environments. We never handle or store your payment card information - when you submit your payment card information it is sent directly from your browser to our payment processor and we store only a token that is returned.

Engineering for privacy

We consider the impact to privacy and security in all phases of software engineering: defining requirements, designing a solution, selection of third-party tools and services, implementation, test development, code review, promotion to production, and support. We will only ever request and collect information from you that is required to provide the service to you and will only retain that information for as long as required by legal and regulatory requirements and our business processes.

Contacting QUID about privacy

Any questions, comments, or concerns regarding the collection, use, and management of personal information should be directed to QUID management by contacting us.

QUID Website Privacy • Version 1.0 • January 21, 2019

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